Performance Marketing Lead

About the role

Watson is looking for a Customer Success Manager to own a portfolio of client relationships from onboarding through renewal. You'll be the trusted point of contact who makes sure clients get real value from working with Watson.

Responsibilities

• Manage onboarding and ongoing relationships for a portfolio of clients

• Proactively check in on client health and address concerns early

• Identify opportunities for upsell or expanded partnership

• Coordinate with internal teams to resolve client issues

• Track renewals and drive retention across your accounts

• Gather client feedback to inform product and service improvements

What we're looking for

• 2+ years in customer success, account management, or client services

• Excellent relationship-building and communication skills

• Comfort managing multiple accounts and priorities at once

• Problem-solving mindset with a client-first attitude

• Experience working remotely with distributed teams

What you'll get

• Fully remote position with flexible hours

• Competitive salary and benefits

• Ownership over meaningful client relationships

• A collaborative, supportive team culture